Shipping policy

At MAHASUTRA, we are committed to delivering your wellness essentials with care, discretion, and efficiency. All packages are shipped in plain, unmarked packaging to protect your privacy — no indication of contents or sender on the exterior.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays in Bangladesh and carrier holidays).
  • Orders placed after 2:00 PM +06 or on weekends/holidays will be processed on the next business day.
  • During peak periods (e.g., launches, holidays), processing may take up to 5 business days. We will notify you via email if there is any delay.

2. Shipping Destinations

  • Global Shipping: We ship worldwide to most countries.
  • We currently ship from our fulfillment centers in Bangladesh (and partner locations as volume grows).
  • Restricted Countries: Due to international regulations on certain wellness products, we do not ship to countries where import is prohibited. If your country is restricted, you will be notified at checkout and your order canceled with full refund.

3. Shipping Methods & Delivery Times

Delivery estimates are provided at checkout and start after processing (not from order date). Times are approximate and depend on carrier performance and customs clearance.

  • Standard Global Shipping — 7–21 business days (most destinations)
    • Asia & Middle East: 7–14 days
    • Europe, North America, Australia: 10–18 days
    • Rest of World: 14–25 days
  • Express Shipping (optional upgrade at checkout) — 4–10 business days (additional fee applies)

Note: These are carrier estimates. Delays may occur due to customs, weather, or peak seasons. MAHASUTRA is not responsible for carrier delays beyond our control.

4. Shipping Costs & Free Shipping

  • Free Global Shipping: Enjoy complimentary worldwide shipping on all orders above USD 100 (or equivalent in your currency at checkout).
  • Orders below USD 100: Flat or weight-based shipping fee shown at checkout (usually USD 8–25 depending on destination and order size).
  • Express upgrade: Additional cost displayed at checkout.
  • All prices include standard packaging. Import duties, taxes, VAT/GST, or customs fees are the buyer's responsibility and not included in our shipping rate.

5. Customs, Duties & Taxes

  • For international orders: You are responsible for any import duties, taxes, brokerage fees, or customs clearance charges imposed by your country.
  • We declare items at actual value as required by law. We are not liable for packages seized or delayed by customs.
  • Discreet packaging helps minimize attention, but we cannot guarantee avoidance of customs inspection.

6. Tracking & Delivery Confirmation

  • Once shipped, you will receive a tracking number via email (and SMS if provided).
  • Track your order directly on the carrier's website (DHL, FedEx, Aramex, or local partners depending on region).
  • Please check spam/junk folders for shipping notifications.

7. Lost, Delayed, or Damaged Shipments

  • If your order is significantly delayed (beyond estimated +7 days), contact us with your order number.
  • For lost packages: We will file a claim with the carrier and, if confirmed lost, issue a full refund or reship at our discretion.
  • Damaged in transit: Send photos within 7 days of delivery. We will arrange replacement or refund after carrier confirmation.
  • Signature may be required for high-value orders in some regions.

8. Changes & Cancellations

  • Once processed and shipped, orders cannot be modified or canceled.
  • Pre-shipment changes: Contact us immediately — we will try to accommodate if possible.

9. Contact Us

For any shipping-related questions, please reach out via:

  • Live Chat (available 24/7)
  • Email: yeapjiacherng@gmail.com (response within 24–48 hours)
  • Social media DMs

We appreciate your understanding and thank you for choosing MAHASUTRA for your wellness journey. Your privacy and satisfaction are our top priorities.