FAQs

What types of products does MAHASUTRA offer?
MAHASUTRA specializes in premium aromatic infusion oils, hydrating hand cleansers, and wellness essentials inspired by ancient heritage and sensual rituals. Our collections include therapeutic blends (e.g., Sacred Ember, Sandalwood Imperiale, Ojas, Hyperfocus) designed for relaxation, focus, skin nourishment, and mindful self-care.
Are your products natural and safe?
Yes — all MAHASUTRA products use natural botanical infusions, essential oils, and skin-friendly ingredients (e.g., aloe vera, glycerin, plant-derived surfactants). They are paraben-free, sulfate-free, cruelty-free, and formulated to be gentle for daily use. We comply with international safety standards — patch test recommended for sensitive skin.
What is the scent profile of your products?
Our aromatic oils and cleansers feature sophisticated, long-lasting scents: warm smoky embers & resins (Sacred Ember), rich creamy sandalwood (Sandalwood Imperiale), grounding woody notes (Ojas), and invigorating herbaceous-citrus blends (Hyperfocus). They are subtle yet evocative, perfect for personal rituals without being overpowering.
How do I use the aromatic infusion oils?
Apply a few drops to pulse points, inner wrists, or during massage/diffusion. Use for relaxation, meditation, focus enhancement, or creating an intimate atmosphere. For hand cleansers like Sacred Ember, dispense onto wet hands, lather, and rinse. External use only — do not ingest.
Do you offer free shipping?
Yes — enjoy free global shipping on all orders above USD 100 (or equivalent in your currency). Standard shipping fees apply for orders below this threshold and are shown at checkout. We ship discreetly in plain, unmarked packaging worldwide.
Is your packaging discreet?
Absolutely. Your privacy is our priority. All orders are shipped in plain, unmarked boxes with no indication of contents or brand on the exterior. The invoice inside is neutral and professional.
Are your products suitable for sensitive skin?
Most formulas are gentle and hydrating (e.g., pH-balanced cleansers with aloe and panthenol). However, as with any fragrance or botanical product, we recommend a patch test first. Avoid use if you have known allergies to specific essential oils.
What is the shelf life of MAHASUTRA products?
Our aromatic oils and cleansers typically have a shelf life of 18–24 months from manufacture (check the batch code on the bottle). Store in a cool, dry place away from direct sunlight to preserve potency and fragrance
Can I return or exchange products?
We accept returns/exchanges within 14 days of delivery for unused/unopened items in original packaging. Due to hygiene reasons, opened hand cleansers or personal care products are non-returnable unless defective. Contact support@mahasutra.com with your order number to initiate
How long does international shipping take?
Standard global delivery takes 7–21 business days depending on your location (faster in Asia/Middle East, longer to remote areas). Express options are available at checkout. Delays may occur due to customs — we provide tracking and are not responsible for carrier/customs hold-ups.